Privacy Policy
Your Details, Handled Thoughtfully
This policy explains how Blissful Bundles collects, uses, stores, and protects personal information for online orders and enquiries in South Africa.
Our approach
We only ask for the details we need to help with your order.
Blissful Bundles processes personal information in line with South Africa’s Protection of Personal Information Act, commonly called POPIA. We use customer information to run the store, prepare orders, arrange delivery, communicate with customers, and improve service.
What we collect
Personal information we may process
Order details
Name, billing details, delivery address, recipient details, order contents, gift messages, and order notes needed to prepare and deliver your purchase.
Contact details
Email address, phone number, enquiry details, and communication history when you contact us or when we need to update you about an order.
Website details
Basic technical information such as device, browser, cookies, and website usage data that helps the site work correctly and helps us understand store performance.
Why we use it
How your information helps us serve you
Store operations
- Process payments and confirm orders.
- Pack gift boxes and selected extras.
- Arrange PUDO delivery and delivery updates.
- Handle refunds, returns, support, and customer enquiries.
Customer communication
- Send order confirmations and service messages.
- Respond to contact form or WhatsApp enquiries.
- Send newsletter or marketing updates only where you have signed up or where the law allows it.
- Keep a record of requests so we can support you properly.
Sharing & storage
Who may receive information
Delivery partners
We share the details needed to deliver your order with delivery providers such as PUDO. This may include recipient name, phone number, delivery address, and parcel details.
Store systems
Information may be processed through our website, payment, email, form, analytics, security, and customer support tools where those tools are needed to operate the online store.
Legal reasons
We may keep or disclose information where required by law, tax records, fraud prevention, dispute handling, or to protect our rights, customers, website, and business.
Your rights
Access, correction, and questions
Your POPIA rights
You may ask what personal information we hold about you, request correction of inaccurate information, object to certain processing where applicable, or request deletion where we no longer need to keep the information by law or for a legitimate store purpose.
Retention and security
We keep information only for as long as needed for order records, legal obligations, support, accounting, security, and legitimate business purposes. We use reasonable safeguards to protect personal information from loss, misuse, or unauthorised access.